The cleaning service business is very demanding and competitive. You need to struggle to get your clients. This is very common, so don’t be discouraged. The fact that you are being rejected does not mean you aren’t doing a good job. It also doesn’t mean that you aren’t right for this particular client. It doesn’t mean anything about you at all—it just means that your potential client has other ways or reasons for taking care of their cleaning needs.

As long as they aren’t rejecting you because they don’t trust your cleaning abilities or personality, there is nothing to be worried about.

Don’t take it personally if someone rejects your services. Everyone experiences this, and it’s never a reflection on your skills or business.  Through some marketing strategies, you can get some potential clients. Some potential clients may reject your marketing campaign. So let’s see how to respond to them. How to try to convince them without being irritative.

How to Respond when your clients reject your cleaning service

First of all, you need to learn about your marketing campaign. It’s not necessary every one to accept your proposal, but many of your potential clients can accept it. If some clients reject your proposal don’t try to convince them how your facilities are great. It is a big mistake. If you try to convince them about your service it will become irritative and they never going to accept your proposal.

Be Responsive

Respond promptly. Delays in communication can be misinterpreted as not taking the situation seriously or a lack of professionalism.

Respond professionally. Be polite, courteous, and respectful. The sales cycle is often long, so it’s important to try to maintain a positive relationship with the client even when you’ve received bad news.

Remember that rejection is about the work, not about you as a person! You are probably very good at what you do and should take pride in your hard work and commitment to your career.

Be Honest

Be honest about your situation. If you’re unable to provide what they want, be honest about that. If you’re not able to deliver on a timeline, be honest about that. Let them know upfront if you won’t be able to meet their budget.

This will let your client know where you stand and help them make an informed decision about whether or not you’re the right fit for their project.

Be Hopeful

If you have ever worked in the sales industry, you know that there are times when a customer rejects your business. Whether it be because they are not ready to buy or simply don’t want something you have to offer, there will be situations where you need to respond. Developing an effective response is important for several reasons: it can help reduce friction between you and your customer, as well as keep them happy with the company they chose and committed to using. This article will cover some basic guidelines that can help guide how you respond when a customer rejects your business.

Be Transparent

Be Transparent. It’s very important that you are open and honest in your communications. Even if you made a mistake, don’t try to hide it or cover it up. Whatever happened, be transparent about it.

Speak Up Immediately: Always address issues as soon as they arise. As is the case with many things in life, problems become much harder to manage when they’ve been allowed to fester for too long.

Be Confident in your Brand

You can use these ideas to reach out to a client who said no and hopefully build a long-term relationship with them

If you’ve been rejected, it’s time to come up with a strategy:

• Be honest about your situation
• Take responsibility for your mistakes
• Use a tone that’s clear and not apologetic
• Show how you can help the client in the future
• Offer a solution to your mistake and show them how it will benefit them
• Be confident in yourself and your abilities as a business person

What You Should Do

There are many ways you can respond to a potential client who rejects your cleaning service offer. Here are some of the best things to do:

Try to resolve the issues. Perhaps you have failed to address their concerns or there is something about your services that did not meet their expectation. Either way, it’s best that you try to resolve the problem so that they will have a change of heart and reconsider your cleaning service offer.

Make a follow-up call. Give your prospective clients a call or send them an email and find out what’s wrong with your cleaning service offer. Sometimes, they would just tell you why they rejected it instead of giving you feedback if you ask them nicely. Who knows? They might even change their mind and finally accept it after all.

If you are sure the client is not coming back, ask for feedback. Just because they rejected your cleaning service offer doesn’t mean that they will never become one of your customers in the future. The truth is there’s still a chance that they might need your help again sometime later in life, but only if you know how to deal with them properly when they reject what you’re offering now. Rather than convince them to try to know their feedback. Feedback can be a great tool for your marketing success. Try to know why they reject your offer.

• Maybe Your work is not so good
• Maybe your Campaign is not so attractive
• Maybe your potential Clients already take service from your competitor
• Perhaps their experience with other companies has been poor.
• Maybe they’ve seen the same mistakes in your presentation material as they have in others.

If you have a cleaning company and your potential client doesn’t want to hire you, it’s worth asking him or her why—you may discover that they have some concerns that you can address. If the client is unhappy, there may be some changes on your end that will improve customer satisfaction. So try to get their feedback.

To prevent this from happening again next time around, make sure to take notes on what went wrong during this meeting and use those lessons learned for future negotiations with other prospects too.

Conclusion

Don’t think negatively, many people can contact you for your service. Focus on your brand building, Hiring experts, and doing your job satisfaction is the main need of your cleaning business. In the initial days you may face a rough time but day by day when your brand is doing good you will get repetitive clients for your cleaning service.